Our service terms
Last updated: October 27, 2026
We want every customer to know exactly what we are — and aren't — responsible for when we work on your backflow assembly. These terms apply to all testing, repair, and installation work.
1. Existing conditions
Backflow assemblies, unions, shut-off valves, and surrounding piping wear with age. We are not responsible for leaks or failures in existing components that occur during or after normal testing, repair, or installation work.
2. Repairs on approval only
If your assembly fails its test, we clean and re-test it first. Any repair or replacement is quoted in writing and performed only with your approval; a 50% deposit on the estimate is due before a repair is scheduled. Re-testing after a repair we performed is included, and our workmanship is warranted for one year on the specific repair.
3. Our work, guaranteed
We stand behind the parts we supply and the workmanship we perform. If something we installed or repaired fails because of our work, we'll make it right.
4. Scheduling & payment
Our office confirms every appointment by phone, text, or email — nothing is booked automatically online. Payment is due at time of scheduling, and repairs require a deposit prior to scheduling. Partnership accounts: contact our office for your account's terms.
5. Pricing
Our annual backflow test is a flat $85 for assemblies 2" and under located within Tucson city limits. Flat fee for assemblies 2" and under located within Tucson city limits. Payment is due at time of scheduling. Larger assemblies and properties outside Tucson are quoted by phone — call for an exact price. Partnership accounts: contact our office for your account terms. All-weather protection, cages, cement bases, and any repair or installation work are quoted separately and confirmed with you before the work begins. Repairs require a deposit before they are scheduled.
6. Official terms & disclaimers
The summary above is written in plain English. The documents below are the official terms that Old Pueblo Ventures, LLC (the company behind Backflow Testing AZ) attaches to every testing and repair order, and they control if anything differs. Each is also available as a PDF.
Backflow Assembly Testing – Terms & Disclaimer
1) Authorization & Scope of Service
By authorizing service (replying "approved," or providing access), Client approves the testing scope of work described on the accompanying estimate/service order. Testing services do not include repairs or replacements unless separately authorized. Old Pueblo Ventures, LLC is licensed, bonded, and insured for your safety.
2) Pricing & Payment
Payment in full is due upon completion, or pursuant to agreed-upon terms. Invoices unpaid after 30 days may accrue interest at 15% per month or the maximum allowed by law, plus reasonable collection costs and attorneys' fees. All returned checks are subject to a $25.00 fee. Accepted forms of payment are cash, check, and all major credit cards. Late scheduling surcharge. Where appropriate, a late-scheduling surcharge may apply to the standard testing rate to accommodate late scheduling requests, scheduling adjustments, water-authority coordination, or priority/expedited service.
4) Testing Protocol & Reporting
Testing will be performed in accordance with applicable industry standards and the requirements of the local water purveyor. A test report will be generated for each assembly tested. Payment prerequisite. Unless otherwise arranged, report submission occurs only after payment has been received. If payment is not received prior to submission and the water purveyor rejects or disqualifies the test result, retesting will be required at standard testing rates. Submission. Submission is included with the testing rate. Upon payment, Old Pueblo Ventures, LLC will submit the test report to the water purveyor on Client's behalf, within the timelines required by applicable water-quality regulations. A signed copy of the report will also be provided to Client for record retention.
5) Access & Site Conditions (Client Responsibilities)
Client will provide safe access, clearances, and shut offs; disclose known issues and recent work; and ensure the assembly is reachable and not obstructed by landscaping, enclosures, or vehicles. If access is unavailable at the scheduled time, a return-visit retest/service call rate will apply.
6) Existing Conditions & Operability Risks
Old Pueblo Ventures, LLC cannot and will not be responsible for failure, leakage, or damage arising out of pre existing conditions whether visible or concealed, including corrosion, scaling, brittle or UV damaged components, inadequate supports, prior improper workmanship, code violations, contaminated water, or pressure/temperature events originating outside the test area. Operation of shut off valves and test cocks is required for testing and may expose or accelerate pre-existing weaknesses. The older the assembly and adjacent piping, the greater the risk. Any resulting leaks or failures related to pre-existing conditions are not the responsibility of Old Pueblo Ventures, LLC. Test-cock operability. All required test cocks must be operable to perform assembly testing. If a test cock is broken, leaking, or inoperable, we may replace only the test cocks necessary to complete testing (without prior notice) to prevent delays. These replacements will be billed at a unit rate of $20 per test cock (TC), and additional downtime may accrue. Shut-off valve operability. Inlet and outlet shut-off valves must be operable to perform assembly testing. Exercising these valves can expose pre-existing weaknesses and may result in failure, including breaks. If a shut-off valve is broken, leaking, or inoperable and testing cannot proceed, we will notify the Client to address immediate concerns and recommend necessary corrective actions. When time permits, a written estimate will be provided; if immediate action is required, options can be discussed verbally for authorization. Downstream systems and flow control. Backflow assemblies protect the potable supply; conditions downstream of the assembly (fixtures, equipment, distribution piping, and flow availability) are outside our scope and responsibility. It is the Client's responsibility to determine whether downstream service should be supplied or isolated during and after testing. Unless otherwise directed in writing, we will return the assembly to the operating position found upon arrival (opened or closed). If downstream flow is of utmost concern, Client is responsible for confirming the proper operating position following our visit and for any water use or impacts beyond the backflow assembly.
7) Failures, Retesting & Repairs
If the assembly fails testing, results will be documented and provided to Client. The testing rate covers the test (pass or fail) and the report only. Repairs are not included. Old Pueblo Ventures, LLC will provide a written repair estimate; Client may engage another vendor. If repairs are performed by others, a retest rate will apply to subsequent testing, if requested. Second opinions. We support Client's choice to obtain a second opinion. Upon receipt of testing payment and at Client's request, we will provide test results and reasonable documentation to facilitate that review.
8) Water Shutoff & Incidental Impacts
Temporary interruption of water service may be required during testing. Resulting business interruption, loss of use, or incidental costs are excluded from our liability.
9) Limitation of Liability
To the fullest extent permitted by law, Old Pueblo Ventures, LLC's total liability arising from the testing service is limited to the amount paid for the service giving rise to the claim. No liability for consequential, incidental, special, or punitive damages, including but not limited to loss of business, profits, or use.
10) Photos & Documentation
Client authorizes reasonable photos/video for documentation, safety, and quality control. Identifying information will not be publicly shared without consent.
11) Force Majeure
We are not liable for delays or non performance caused by events beyond our reasonable control (supply constraints, severe weather, utility failures, etc.).
12) Miscellaneous
These Terms, together with the approved scope of service, form the entire agreement for the testing. If any provision is unenforceable, the remainder remains in effect. Governing law: State of Arizona.
Backflow Assembly Repair – Terms & Disclaimer
1) Authorization & Scope of Work
By authorizing work ( replying "approved," or providing access), Client approves the repair scope of work described on the accompanying estimate/work order. Old Pueblo Ventures, LLC is licensed, bonded, and insured for your safety. Endorsement for repair indicates agreement to the scope described herein.
2) Pricing & Payment
Upon approval of the repair, 50% of the estimated total is due upfront. Any amount paid in excess of the final balance due will be refunded. Payment in full is due upon completion of the authorized repair (or upon completion of each phase, if the work is performed in phases), unless otherwise agreed to in writing. Invoices not paid within 30 days may accrue interest at 15% per month, or the maximum rate allowed by law, in addition to reasonable collection costs and attorneys' fees. Returned checks are subject to a $25.00 fee. Accepted forms of payment include cash, check, and all major credit cards. If a repair is unsuccessful due to circumstances outside of our control, labor and consumable materials will still be billed. Charges for products and parts will be recovered but not billed to the customer.
3) Repair Testing
To properly diagnose for repair and to determine a successful repair, an initial backflow test and followup test must be completed and is part of the repair process/estimate. This test does not necessarily count towards annual compliance. Only tests conducted within the 45 days window prior to the official due date will count for compliance. If a repair is done outside this window an annual compliance test will still be required by statute.
4) Estimate Validity
If an estimate is provided, it is valid for 30 days from the date issued. Pricing and lead times may be adjusted thereafter.
5) Repair Scope, Diagnostics, and Estimate Basis
Describe the specific work here (diagnostics, component replacement, fittings, valves, gaskets, testing, etc.). Estimate basis. Estimates are prepared based on the most probable causes given the information available at diagnosis. Final repairs may require additional or fewer parts or components. Variances that increase the estimate will be disclosed and approved by Client (verbal or written) prior to proceeding; any reductions will be reflected on the final invoice. No guarantee on unknowns. We make no guarantee that a repair will resolve conditions caused by unknown, latent, or unrelated defects. Unsuccessful attempt protocol. If a repair attempt does not resolve the reported issue, products installed during the attempt will be removed and the system returned, to the extent reasonably practicable, to its pre-attempt condition. Labor charges still apply. Consumables (e.g., sealants, lubricants, small non reusable parts) are billable and non returnable.
6) Existing Conditions and Connection Risks
Old Pueblo Ventures, LLC cannot and will not be responsible for failure, leakage, or damage arising out of pre existing conditions whether visible or concealed including corrosion, scaling, brittle or UV damaged components, inadequate supports, prior improper workmanship, code violations, contaminated water, or pressure/temperature events originating outside the repair area. New work attached to existing plumbing carries a risk of loosening old or corroded fixtures from the point of connection onward. The older the pipe, the greater the risk. Every effort will be made not to loosen old connections; however, should this occur, extra work to repair down the line leaks will be billed on a time and materials basis. Disturbing pipes can loosen internal corrosion and reduce flow through mixers, faucets, and aerators. Correction costs are indeterminate. Client will be provided professional, licensed referrals to three preferred vendors for consideration.
7) Water Shutoff and Incidental Impacts
Temporary interruption of water service may be required. Resulting business interruption, loss of use, or incidental costs are excluded from our liability.
8) Warranties
Workmanship. If the repair is successful and not otherwise limited herein, workmanship is warranted for one (1) year from completion only for the specific repair performed. Exclusions. Freeze events, vandalism, abuse, sediment/rust, water chemistry, surges, acts of God, third party work, and components not replaced by us are excluded. Manufacturer warranties. Any applicable manufacturer warranty passes through to Client; our role is limited to reasonable assistance with claims.
9) Change Orders and Hidden Conditions
If concealed conditions or additional defects are discovered, work will pause and we will provide pricing to the Client for approval. We are not obligated to proceed until changes are approved via verbal or written means.
10) Limitation of Liability and Indemnity
To the fullest extent permitted by law, Old Pueblo Ventures, LLC's total liability arising from the work is limited to the amount paid for the service giving rise to the claim. No liability for consequential, incidental, special, or punitive damages, including but not limited to loss of business, profits, or use.
11) Scheduling, Access, and Site Safety (Client Responsibilities)
Client will provide safe access, clearances, and shut offs; disclose known issues and recent work; and ensure system depressurization/isolations when requested. Client will remove or secure coverings, enclosures, or tamper devices as needed, or authorize us to do so. We may document conditions with photos for quality and safety records.
12) Materials Handling
Removed parts become scrap unless otherwise requested in writing before work starts. If a repair attempt is unsuccessful, products installed during the attempt will be removed as stated in section 4 and not charged (consumables excepted).
13) Photos and Documentation
Client authorizes reasonable photos/video for documentation, safety, and quality control. Identifying information will not be publicly shared without consent.
14) Force Majeure
We are not liable for delays or non performance caused by events beyond our reasonable control (supply constraints, severe weather, utility failures, etc.).
15) Miscellaneous
These Terms, together with the approved scope of work, form the entire agreement for the repair. If any provision is unenforceable, the remainder remains in effect. Governing law: State of Arizona.
7. Questions
Questions about these terms? Call #1 Annual Backflow Certification & Repair at 520-201-8646 or email office@backflowtestingaz.com. Use of this website is also governed by our website Terms & Conditions and Privacy Policy.